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Leasehold Scheme Officer x2

Location: Colchester and Manningtree

In an organisation where residents are the heart of our organisation, Colne Housing Society believe that recruiting passionate, motivated and dedicated employees is key to providing this service.

We can offer you welcoming brand new offices at the University of Essex, innovative team working, excellent employee benefits and ongoing development.

We are now looking to recruit for two Leasehold Scheme Officers to join us to provide a highly customer focused service for our customers in the Leasehold Schemes; making regular contact with all residents to assess needs and refer to/liaise with other agencies and/or family.

 

Opportunities available:

 

  • Leasehold Scheme Officer – Quay Courtyard – 30 hours per week

Permanent or fixed-term contract

Live in scheme role in Manningtree - 2 bed flat for the successful candidate

 

  • Leasehold Scheme Officer – Orchard Gardens – 35 hours per week

Permanent or fixed-term contract

Live in scheme role in Colchester - 2 bed house for the successful candidate

 

Participating in care planning/monitoring and case conferences with other agencies where appropriate and liaising with hospitals helping to ensure that necessary services are organised prior to discharge, you will advise residents on availability of local statutory, private and voluntary services and organisations and on their rights to benefit and services; acting as an advocate where appropriate. 

You must also respond to alarm calls and emergencies and encourage resident participation and social activities.

The successful candidates will be expected to reside in their respective schemes in properties provided (accommodation costs for this are taken out of your salary).  With experience of providing housing support and or care to vulnerable customers and knowledge of leasehold scheme management, you must be capable of liaising with different agencies and internal services to deliver services to the residents and have an understanding of quality assurance and safety processes.

In return, we can guarantee no two working days will be the same, whether you are working in our operational teams meeting residents and helping to shape communities or working in our corporate teams driving the business forward, we can provide an exciting career path for you!

 

To apply for either of these positions, please click here to be directed to the application page.

Anti-Social Behaviour (ASB) Officer

Location: Colchester, Essex

In an organisation where residents are the heart of we do, Colne Housing believes that recruiting passionate, motivated and dedicated employees is key to delivering great services.

We offer a warm welcome, brand new offices at the University of Essex, team working, excellent employee benefits and ongoing personal development.

You will be skilled at delivering a positive experience for our customers, across tenures. You will be effective at building rapport and trust through regular and pro-active customer liaison, leading assigned cases through to resolution and closure.

Using contract law, enforcement powers and appropriate legal remedies. You will be responsible for preparing legal documentation, regularly taking cases to Court; carrying out property closure orders, following eviction protocols, completing risk assessments and making end of tenancy arrangements.

The Anti-Social Behaviour (ASB) Officer will carry out case management, taking action through the collection of evidence, liaison with residents, stakeholders and alleged perpetrators; updating action plans and case notes.

Candidates for this role must have experience of delivering a tenancy enforcement/ASB service or work experience in a related industry and have knowledge of enforcement measures applicable to different tenancy arrangements in the private or public sectors.

With an in-depth understanding of housing law and a track record of delivering high levels of performance, you must be an effective team player, particularly in challenging situations, and be able to build relationships with internal teams and external key stakeholders.

Due to the nature of the role, a current driving licence, insurance and use of a motor vehicle for work are essential for this role.

In return, we can guarantee no two days will be the same, whether you are working in our operational teams, meeting residents and helping to shape communities, or working in our corporate teams driving the business forward, we can provide an exciting career path for you!

 

Salary: up to £27,238 per annum + £1,800 annual car allowance

Provisional Interview Date: 27 March 2019

To apply for this position, please click here to be redirected to the application page.