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Anti-Social Behaviour (ASB) Officer

Location: Colchester, Essex

In an organisation where residents are the heart of we do, Colne Housing believes that recruiting passionate, motivated and dedicated employees is key to delivering great services.

We offer a warm welcome, brand new offices at the University of Essex, team working, excellent employee benefits and ongoing personal development.

You will be skilled at delivering a positive experience for our customers, across tenures. You will be effective at building rapport and trust through regular and pro-active customer liaison, leading assigned cases through to resolution and closure.

Using contract law, enforcement powers and appropriate legal remedies. You will be responsible for preparing legal documentation, regularly taking cases to Court; carrying out property closure orders, following eviction protocols, completing risk assessments and making end of tenancy arrangements.

The Anti-Social Behaviour (ASB) Officer will carry out case management, taking action through the collection of evidence, liaison with residents, stakeholders and alleged perpetrators; updating action plans and case notes.

Candidates for this role must have experience of delivering a tenancy enforcement/ASB service or work experience in a related industry and have knowledge of enforcement measures applicable to different tenancy arrangements in the private or public sectors.

With an in-depth understanding of housing law and a track record of delivering high levels of performance, you must be an effective team player, particularly in challenging situations, and be able to build relationships with internal teams and external key stakeholders.

Due to the nature of the role, a current driving licence, insurance and use of a motor vehicle for work are essential for this role.

In return, we can guarantee no two days will be the same, whether you are working in our operational teams, meeting residents and helping to shape communities, or working in our corporate teams driving the business forward, we can provide an exciting career path for you!


Salary: £27,238 per annum + £1,800 annual car allowance

Provisional Interview Date: 27 March 2019

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