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Reporting back to residents

As your landlord we are proud to support you when you need us. You may call on us for a repair, for rent advice, to solve neighbour nuisance or to support your changing housing requirements.

We respect each of you is different; and we are shaping our services to meet your individual needs.

Read on to see how we have been doing recently and how your feedback helps us to change for the better.

DOWNLOAD THE RESIDENTS REPORT


Customers at the centre of what we do

Home icon Home Standard

Provide high-quality and safe homes
in a good state of repair.


Tenancy involvement Tenant Involvement and Empowerment Standard

Enable you to feedback to us, be listened to and influence how we provide services and information that meet your needs.


Tenancy Tenancy Standard

Allocate homes in a fair, transparent and efficient way, with clear application, decision-making and appeal processes.


Neighbourhood Neighbourhood and Community Standard

Work with you and relevant partnerships to tackle anti-social behaviour (ASB). 


What happened to your rent money?

What happened to your Rent money


Creating communities

Enabling Independent Living underpins our approach to community well-being. 

We relaunched our grant-making scheme, Colne Community Builders, giving money to tackle the diverse and challenging social issues across our local area  – making a difference to the places where you live.

Community

DOWNLOAD THE RESIDENTS REPORT