Reporting back to residents
As your landlord we are proud to support you when you need us. You may call on us for a repair, for rent advice, to solve neighbour nuisance or to support your changing housing requirements.
We respect each of you is different; and we are shaping our services to meet your individual needs.
Read on to see how we have been doing recently and how your feedback helps us to change for the better.
Customers at the centre of what we do
Home Standard
Provide high-quality and safe homes
in a good state of repair.
Tenant Involvement and Empowerment Standard
Enable you to feedback to us, be listened to and influence how we provide services and information that meet your needs.
Tenancy Standard
Allocate homes in a fair, transparent and efficient way, with clear application, decision-making and appeal processes.
Neighbourhood and Community Standard
Work with you and relevant partnerships to tackle anti-social behaviour (ASB).
What happened to your rent money?
Creating communities
Enabling Independent Living underpins our approach to community well-being.
We relaunched our grant-making scheme, Colne Community Builders, giving money to tackle the diverse and challenging social issues across our local area – making a difference to the places where you live.
