Christmas 2015 issue 15

merry christmas

If you have an emergency repair over the Christmas period please call 01206 244700 and you will be able to speak to our
out-of-hours service.

An emergency repair is classed as the loss of water and heating, a fire or a problem that is affecting health and safety. Our non urgent repair service resumes on December 30th.

Scroll down to see our Christmas and New Year opening hours for our office at Digby House, Colchester.


We are working closely with Fosters to ensure the highest level of customer service is reached. If you would like to have your say when we meet in January to review the service contract please email

Credit History


Helping you get a better deal

We believe the rent you pay should help you build up a credit history, in the same way a mortgage does. This could help you get a better deal on loans. So we are introducing a way that you can do this if you would like to. We are writing to all customers with more detail.

We helped get £100,000 for customers

Our welfare expert Chris James had had a busy year advising customers about the benefits they are entitled to. He has secured almost £100,000 in benefits for our customers.
If you need help email or call 01206 244772

A better Christmas with Colne

Many of our older customers have been enjoying festive events. From carols to decorating the Christmas tree, they have had a great time.

A better Christmas

Rent difficulties at Christmas

Remember to pay rent

In the flurry of Christmas shopping please do not forget to pay your rent. If you do your home could be at risk.

Please do contact us if you are experiencing
money difficulties. Call our Income Management Team on
01206 244700 or speak to your Neighbourhood Officer.

Independent advice is also available from Step Change Debt Charity at or by calling 0800 138 1111.

Giving back at Christmas

Raising 3000

Customers and staff have been busy fundraising all year for St Helena Hospice.

Just over £3,000 has been raised to support the charity which provides care for patients and their families at a tough time in their lives. Thank you to everyone who donated.

Christmas Opening Hours

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Tel: 01206 244700
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