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On 1 July 2020, we merged with Greenfields Community Housing to form Eastlight Community Homes. Click here for the latest information on Covid-19 service changes.

Privacy Policy

We take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 2018 (DPA) and the General Data Protection Regulations (GDPR).

By using the Website you consent to this policy 

Colne Housing Society Limited is registered under with the Information Commissioners Office as required under data protection regulations (Registration Number Z5625710). 

For the purpose of the DPA and GDPR we are the Data Controller and any enquiry regarding the collection, processing, storage and safe keeping of your data should be addressed to the Data Protection Officer at our address Digby House, Riverside Office Centre, Causton Road, Colchester, Essex, CO1 1RJ. 

Any information you provide will be managed in accordance with the requirements of the relevant legislation.

Information we collect

We will collect personal data on this website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent.

How people use our website is analysed using analytical and statistical tools that monitor details of your visits and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data. These analyses may be made to available to Colne Housing Ltd staff to allow them to measure, for example, overall popularity of the site and what people are interacting with. 

We do not capture personal information but do capture the user's IP address, which is automatically recognised by our web servers. 

Except as stated already, Colne Housing Ltd will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These could identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond the responsibility or control of Colne Housing Ltd.

Colne Housing Ltd Support will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, Colne Housing Ltd Support reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of Colne Housing Ltd web services.

All log file information collected by Colne Housing Ltd is kept secure and no access to raw log files is given to any third party.

Your payment information (e.g. credit card details) provided when you make a rent payment from our website is not received or stored by us. That information is processed securely and privately by AllPay, the third party payment processors that we use. We will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.

Our website and data services are all hosted in the UK, and are not shared outside of the UK.

Use of your information

The information that we collect and store relating to you is used to enable us to provide our services to you, to meet our contractual commitments to you, and to respond to any enquiries you make. In addition, we may use the information for the following purposes:

To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;

Where you have consented to receive such information, to provide information on other services that we feel may be of interest to you;

Where you have consented to receive our e-newsletters, from time to time to provide that to you;

Where you have consented to the use of your information for a specific purpose, you have the right to withdraw that consent at any time. 

Should you wish to do so, please write to us at the address detailed at the start of this policy, or send an email to info@colnehousing.co.uk at any time.

Disclosure of your information

We may disclose your information where there is a legal requirement to do so (e.g. to assist in fraud protection).

We may disclose your information to our business partners (e.g. Repairs Contractors) for the purposes of delivering our contract with you.

We may disclose your information to relevant authorities (e.g. Social Services) for the purposes of protecting your vital interests, your health and wellbeing.

We may disclose your information where we have your clear and explicit consent to do so.

We will not provide your information to any other third parties for any reason.

We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent but will use that data to prepare anonymised statistical information which may then be shared or published.

Use of cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties

The table below explains the cookies that are used on this site and why.

Cookie Name Purpose More information
Google Analytics _ga
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google


This cookie remembers the last 5 pages you’ve visited on our site. We use that information to redirect you to the page you were on before you submitted a comment or sent us a message:  
  exp_last_activity This cookie tells us the date of your last activity on our website. If it’s your first visit, it’ll be set to the current time:  
  exp_last_visit This cookie is only relevant to registered users. If you’re browsing the site as a guest, it’ll be set to a date in the past:  
  exp_csrf_token This cookie protects against Cross Site Request Forgery (CSRF):  
Add This Social Sharing __atuvc This cookie is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. https://www.addthis.com
Add This Social Sharing __atuvs This cookie is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. https://www.addthis.com
Website Notification colnePopUp17 This cookie is used to remember if you have closed our popup notification message.  
Cookie Script cookie script accept Cookie Script cookies. These cookies are set in order to remember preferences in regards to cookies. http://cookie-script.com/

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.


The transmission of information via the Internet or email is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.  Once we have received your personal data, we will apply strict procedures and security in order to prevent unauthorised access.

Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.  You should choose a password that is not easy for someone to guess.

Third Party Websites

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Your Rights

The DPA and GDPR give you the right to access information held about you by us. Any request must be made in writing or via email.You can write to us at the address detailed above if you wish to request confirmation of what personal information we hold relating to you, or send an email to info@colnehousing.co.uk. 

There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.

You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we stop using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in above, or by email to info@colnehousing.co.uk.

Changes to this Policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact the Data Protection Officer, Colne Housing Society Ltd,  Digby House, Riverside Office Centre, Causton Road, Colchester, Essex, CO1 1RJ or by email to info@colnehousing.co.uk