What are policies and strategies?
Our policies outline the framework that guide the services we provide. They act as a method for us to cross check our actions and take the correct approach. Our strategies support this, and explain how we plan to deliver our goals.
They look forward to the future and our overall aim to be bigger, better and bolder as an organisation.
How does this impact me?
Our policies and strategies are not just for Colne staff to refer to. You can use these documents to make sure that we are providing the best service for you. If you feel we are not adhering to our policies, or have a query, do not hesitate to contact us.
We welcome customers helping us review and shape these documents. You can leave your feedback here.
Our Policies
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Pet Policy
This policy provides guidance to staff and customers on the type and breed of animals permitted within Colne’s properties.
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Complaints and Compensation Policy
This policy details Colne’s approach to customer complaints and compensation.
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Allocations and Lettings Policy
This policy defines Colne’s approach to the allocation of its properties.
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Aids and Adaptations Policy
This policy sets out Colne’s approach to dealing with requests for aids and/or adaptations to its properties.
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Health and Safety Policy Statement
Our commitment to health and safety
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FAQs: Rent changes from April 1 2019
Our FAQs guide about rent changes from April 1 2019
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Colne Service Charge Policy
At Colne we update service charges annually and are transparent about this.
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Leasehold Management Policy
This policy sets out Colne's approach to Leasehold Management
Our Strategies
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People Strategy 2017- 20
The People Strategy will enable Colne to deliver our strategic aspirations. This leaflet details our current strategy and goals.
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Business Strategy
In 2016, the Board and Chief Executive launched a new business strategy 'Enabling Independent Living' which explores how we can do more to contribute to the housing needs of the East of England over the coming years.