Our policies outline the framework that guide the services we provide. They act as a method for us to cross check our actions and take the correct approach. Our strategies support this, and explain how we plan to deliver our goals.
They look forward to the future and our overall aim to be bigger, better and bolder as an organisation.
Our policies and strategies are not just for Colne staff to refer to. You can use these documents to make sure that we are providing the best service for you. If you feel we are not adhering to our policies, or have a query, do not hesitate to contact us.
We welcome customers helping us review and shape these documents. You can leave your feedback here.
This policy provides guidance to staff and customers on the type and breed of animals permitted within Colne’s properties.
This policy details Colne’s approach to customer complaints and compensation.
This policy defines Colne’s approach to the allocation of its properties.
This policy sets out Colne’s approach to dealing with requests for aids and/or adaptations to its properties.
Our commitment to health and safety
Our FAQs guide about rent changes from April 1 2019
At Colne we update service charges annually and are transparent about this.
This policy sets out Colne's approach to Leasehold Management
The People Strategy will enable Colne to deliver our strategic aspirations. This leaflet details our current strategy and goals.
In 2016, the Board and Chief Executive launched a new business strategy 'Enabling Independent Living' which explores how we can do more to contribute to the housing needs of the East of England over the coming years.