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Objective
Required outcome
/ Key issues to consider
By
Develop and deliver a
people strategy which
enables Colne to deliver its
aspirations
Complete the “Our People” plan and
deliver the key priorities committed
within year one
Plan by
June
2016
A leadership model which carries Colne
forward without the constraints of weak
resilience
June 2016
Collaborate, debate and
shape a customer service
model which reflects our
strategic commitments
We will be really transparent about how
we provide our services.
In collaboration with customers we will
shape three broad service offers which
will reflect an individual service
delivered by individuals
March 2017
Build on the customer insight work
undertaken in 2015 and we will
continue to use data and evidence to
underpin our service offer decisions
Dec 2016
High quality data
maintained and used to
enable strong governance
and safe decision making
A prioritised plan for delivery of the
strategy
Sept 2016
Begin to shape a long term
model for our repairs
service which achieves
quality and value for
money and build on our
relationships within the
Eastern Region
Build on the customer insight work
undertaken in 2015 and we will
continue to use data and evidence to
underpin our service offer decisions
Dec 2016
Business case for revised model
March 2017
4
Continue to provide the best services but in a way which
reflects the needs of our customers, based on customer
insight and feedback