Fri 15 March 2019
Customers are invited to tell us what they think of Colne by taking part in our satisfaction survey.
Every three years Colne carries out a survey of all our customers to find out what they think about a range of services we provide.
It is called a STAR survey and includes questions about cleaning, grounds maintenance, communicating with Colne and whether we represent good value for money.
The survey is carried out over the telephone or online. For the telephone surveys, customers will initially be contacted by ARP Research, who we have asked to carry out the survey for us. Following that, telephone surveys will be carried out. Some residents will have received an email or text invitation to take part in the online survey, where they are provided with a unique link that will log them in automatically. Customers without an invitation can complete the survey online by clicking on the following link https://arpsurveys.co.uk/colne/w and following the on-screen instructions.
As an incentive there will be a prize draw where 3 prizes of £100 are on offer.
The results of the survey, which will be made public, will help Colne improve its services now and in future.
If you want to find out more please contact our Contact Centre Team on firstname.lastname@example.org.