Our contact details have changed to:
Phone: 0330 128 0330
Text: 07860 024 511
Pay your rent Allpay: 0330 041 6497
All responsive repairs are now carried out by Eastlight Community Homes. Please make a note of the above numbers.
If you have already reported a repairs you do not need to do anything. We will be in touch.
Our offices remain closed.
Fri 16 June 2017
As your landlord, our priority is to ensure Colne residents feel safe in their homes.
Colne does not have any high rise properties, all our blocks of flats are five storeys or less. We carry out regular fire risk assessments and are currently double checking they are in order. If you would like a copy of the Fire Risk Assessment for your block please contact us.
How Colne keeps you safe in your home
Advice for Colne residents living in a 'general needs' block of flats with a communal area
If you live in a Colne house
Please let us know if there is anything else we can do to help you feel safer.
Report any concerns you may have regarding fire safety to our Customer Services Team (01206 244700) so we can immediately investigate them.
Thank you for your co-operation. Be alert, keep safe.
We are listening.
Q How do I know what to do if I live in a block of flats?
A. There are fire action notices in the communal areas – please familarise yourselves with them.
Q. Can I have my own information in my flat?
A. If you would like a copy of the fire action notice inside your flat – please contact our Customer Services Team.
Q. What if I live in a block of flats and there is a fire in another part of the building?
A. If you live in a Colne 'general needs' flat with communal areas and the alarm sounds and the fire is not in your flat, the safest option is to stay put, unless instructed otherwise by the Fire Service.
Q. Can I have a fire safety check at my home?
A. Some fire and rescue services offer a free home fire safety visit. They will inspect your home to help you spot any potential fire hazards and show you what to do to reduce or prevent the risk of fire.
Q. How do I get a fire safety visit?
A. Contact your local fire and rescue service for more information.See contact details on the Health and Safety Guide.