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Coronavirus (Covid-19) - Click here for the latest service changes and information.

Coronavirus (Covid-19)

Latest update 18 May 2020



We are doing our best to keep everyone safe during this time and ensure residents in self-isolation can continue to communicate with us.

We are providing support for our vulnerable and older residents and are advising them to have only essential visits from families/friends. Visits from carers continue.

We are continuing to follow Government advice.

Our Contact Centre is open for calls and emails.

We are currently operating an emergency repairs service.

Cleaning of communal areas is continuing – with a focus on hygienic ‘wipe downs’

All essential checks to keep your home safe are continuing.

We are letting customers who may suffer a loss or reduction in income know what benefit changes have been made to support them.

We are here to advise you if you are worried about paying your rent.

The Colne office in Colchester is now closed.

We are preparing to re-start lettings to high priority existing Colne customers. 

Our playgrounds are closed.



If you are a Colne resident, contractor or staff member – we kindly ask you to let us know if you have symptoms and are self-isolating. We will ensure this information is confidential and used only to protect you and visitors to your home.

If you are self-isolating or have non-urgent concerns about a vulnerable Colne resident please call our Coronavirus hotline on 0800 038 5776.

It’s free from landlines or mobiles. For urgent medical advice call 111 or 999.

Colne’s hotline is monitored 9am to 5pm Monday to Friday

Click HERE for letter to all social housing residents from the Government


To support people with reduced or no income, the Government has made changes to the welfare benefit system.

 Click here to find out about what support you may be entitled to if:

  1. You’re in work and not claiming benefits
  2. You’re already claiming benefits
  3. You’re making a new claim

If you cannot make your rent payment or make any new claims, please let us know. We are here to advise.

Please visit our Rents, Debt and Repayments advice page for additional support. 


More information for residents:

Chartered Institute of Housing Advice

Support for those affected by Covid-19

Employment rights and sick pay

Benefits and coronavirus

Coronavirus and your money 

Citizens Advice  


The Home Officers will be in touch about moving home to check if you have any symptoms of the coronavirus and to explain how the viewing, payment of rent, collecting keys and signing the tenancy agreement will take place. Please bear with us as we get to grips with a different way of offering homes to let.

For the time being, we are only able to offer high priority moves to existing Colne customers.

If you are at risk in your current accommodation please contact us. We are here to listen and help


What is domestic abuse?

Domestic abuse, or domestic violence, is defined as any incident of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members, regardless of their gender or sexuality.

Where you can get help

  • Call the National Domestic Violence Helpline on 0808 2000 247 or visit their website https://www.nationaldahelpline.org.uk

  • Report domestic abuse directly to our Contact Centre, by calling 01206 244700 – they will ensure someone from one of our specialist teams gets in contact with you to offer help and guidance. Please be assured, we will not leave a voicemail, respond by text or discuss your case with anyone else who may answer your phone.

  • Call the police on 999 if there is any immediate danger, or visit a police station.


The latest Government information is to stay at home and social distance when you are out.

  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

Keep up to date with Government advice here: https://bit.ly/2WlvuFO

For health advice, please visit the NHS website:  nhs.uk/conditions/coronavirus-covid-19

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