What are you looking for?



When you join Colne as a new resident your Your Home Officer or Support Officer will talk to you about the different ways that you get can involved with Colne.

We want to have residents involved in many different ways so that we can ensure that the services that we provide, meet the needs of our residents!

Below are a range of opportunities that you can get involved in but if there is something missing that you’d like to do, then please get in touch.

Have your say in March 2019 – and you could win £100

Customers are invited to tell us what they think of Colne by taking part in satisfaction survey.

Every three years Colne carries out a survey of all our customers to find out what they think about a range of services we provide. The most recent survey is taking place in March 2019, with collections closing in early April. 

It is called a STAR survey and includes questions about cleaning, grounds maintenance, communicating with Colne and whether we represent good value for money.

The survey is carried out over the telephone or online. For the telephone surveys, customers will initially be contacted by ARP Research, who we have asked to carry out the survey for us. Following that, telephone surveys will be carried out.

Some residents will have received an email or text invitation to take part in the secure online survey, where they are provided with a unique link that will log them in automatically. Customers without an invitation can complete the survey online by clicking here and following the on-screen instructions.

As an incentive there will be a prize draw where 3 prizes of £100 are on offer.

The results of the survey, which will be made public, will help Colne improve its services now and in future.

If you want to find out more please contact us.

Readers Panel 

We want to make sure that all of our leaflets are ‘Resident Approved’ so, before they are printed, we send draft leaflets to members of the Readers Panel for comments and suggestions. This ensures that our literature is suitably presented for all our residents.

Our Readers Panel are a virtual panel so you must have access to the internet and an email address. Let us know if you need help setting up an email address or getting access to the internet.

Recruitment Panel Member 

Do you have experience of recruiting staff or want to get an insight into how recruitment panels work? We want to make sure that we recruit resident focused staff and would like residents to play an important part in this. Full training will be given!

Mystery shopping 

We are committed to providing the best customer service to our residents. We recruit residents to carry out Mystery Shopping exercises. You will normally have a particularly question to ask or task to carry out and then give a rating to the service you receive from our staff. We carry these projects out once a year so this is a good opportunity to get involved on a one off basis!


Do you take pride in your local area? Are you quick to notice when changes need to be made or our service standards are not been met? Our team of Reps are the representative voice for residents in their neighbourhood.

You will need to submit a monthly score sheet rating the communal cleaning, grounds maintenance and comment on how satisfied you are with your local neighbourhood.

Neighbourhood Walkabouts 

Our Property Compliance Officers (and Local Neighbourhood Rep, if you have one) inspect your neighbourhood on a regular basis. You’re welcome to join any walkabout in your area, and this is a great opportunity to talk face to face with our Property Compliance Officers about how you and your neighbours feel about where you live, and what improvements we can make.

Have Your Say Days

We also arrange Have Your Say Days for your road or neighbourhood.

This is a chance for everyone to meet staff, and tell us how you feel about where you live, and the services you all receive.

We will let you know when the next one is taking place in your area!

Home visits

We offer home visits as part of our VOICES commitment to you. If you need someone to visit you, simply telephone the office, and a member of staff will arrange to come to see you in your home. 

E-mail, telephone, text and postal surveys

Surveys are a quick and easy way to give us your feedback, especially if you are short on time.  You can choose to receive surveys either via email or through the post – just let us know what you would prefer!

Want to have your say but don’t have the time?

If you would like to give us your views, but don’t have a lot of time to get involved, being a Colne Contact could be ideal for you. If you agree to us contacting you four times a year by post, telephone or e-mail, to ask you some questions about our services, we will not contact you directly about any other involvement activities. You can, however, still be involved in any other activity.

If you would like to be a Colne Contact, please telephone or email us. You don’t have to do anything else, but wait for us to contact you with your first survey!