When you join Colne as a new resident your Your Home Officer or Support Officer will talk to you about the different ways that you get can involved with Colne.
We want to have residents involved in many different ways so that we can ensure that the services that we provide, meet the needs of our residents!
Below are a range of opportunities that you can get involved in but if there is something missing that you’d like to do, then please get in touch.
Have your say in March 2019 – and you could win £100
Customers are invited to tell us what they think of Colne by taking part in satisfaction survey.
Every three years Colne carries out a survey of all our customers to find out what they think about a range of services we provide. The most recent survey is taking place in March 2019, with collections closing in early April.
It is called a STAR survey and includes questions about cleaning, grounds maintenance, communicating with Colne and whether we represent good value for money.
The survey is carried out over the telephone or online. For the telephone surveys, customers will initially be contacted by ARP Research, who we have asked to carry out the survey for us. Following that, telephone surveys will be carried out.
Some residents will have received an email or text invitation to take part in the secure online survey, where they are provided with a unique link that will log them in automatically. Customers without an invitation can complete the survey online by clicking here and following the on-screen instructions.
As an incentive there will be a prize draw where 3 prizes of £100 are on offer.
The results of the survey, which will be made public, will help Colne improve its services now and in future.
If you want to find out more please contact us.
We want to make sure that all of our leaflets are ‘Resident Approved’ so, before they are printed, we send draft leaflets to members of the Readers Panel for comments and suggestions. This ensures that our literature is suitably presented for all our residents.
Our Readers Panel are a virtual panel so you must have access to the internet and an email address. Let us know if you need help setting up an email address or getting access to the internet.
Recruitment Panel Member
Do you have experience of recruiting staff or want to get an insight into how recruitment panels work? We want to make sure that we recruit resident focused staff and would like residents to play an important part in this. Full training will be given!
We are committed to providing the best customer service to our residents. We recruit residents to carry out Mystery Shopping exercises. You will normally have a particularly question to ask or task to carry out and then give a rating to the service you receive from our staff. We carry these projects out once a year so this is a good opportunity to get involved on a one off basis!
Do you take pride in your local area? Are you quick to notice when changes need to be made or our service standards are not been met? Our team of Reps are the representative voice for residents in their neighbourhood.
You will need to submit a monthly score sheet rating the communal cleaning, grounds maintenance and comment on how satisfied you are with your local neighbourhood.
Our Property Compliance Officers (and Local Neighbourhood Rep, if you have one) inspect your neighbourhood on a regular basis. You’re welcome to join any walkabout in your area, and this is a great opportunity to talk face to face with our Property Compliance Officers about how you and your neighbours feel about where you live, and what improvements we can make.