We want residents to be involved in different ways so that we can ensure that the services that we provide meet the needs of our residents!
One of our focus areas is resident involvement so we are working hard to develop these opportunities with you. We will keep you updated with our approach as it develops.
Below are a range of opportunities that you can get involved in but if there is something missing that you’d like to do, then please get in touch.
For more information about how we're strengthening your voice and improving your services please read our Residents' Report 2019.
You had your say in March 2019 – and three of you won £100
Customers were invited to tell us what they think of Colne by taking part in satisfaction survey in March 2019.
Every three years Colne carries out a survey of all our customers to find out what they think about a range of services we provide.
It is called a STAR survey and includes questions about cleaning, grounds maintenance, communicating with Colne and whether we represent good value for money. The survey is carried out over the telephone or online.
In our last survey there was a prize draw where three prizes of £100 were allocated randomly to people who took part.
The results of the survey will be made public and they are helping us improve your services now and in future.
If you want to find out more please contact us.