Feedback and Complaints

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Send us feedback Submit a complaint

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Our approach to complaints

Colne seeks to maintain the highest standards in the level of service it provides to customers, as outlined in our Customer Service Commitment.

We recognise, however, that there may be occasions when the service provided falls below the high standards we aim to achieve. The information we get through complaints is welcome because unless we are aware of a problem - which may affect more than one resident - we cannot take corrective action to resolve the issue.

See how we are learning from complaints.

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Your first step

To make a complaint regarding any aspect of the Colne Housing's service, firstly please tell the person you have been dealing with that you are unhappy and ask if they can put it right.

If you are not satisfied or feel that more investigation is needed, you will need to make a formal complaint.

Please see our Making a Complaint leaflet for guidance on who to contact in this situation.

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Housing Ombudsman Service

If you remain unhappy after all stages of our procedure have been followed, you should contact the Independent Housing Ombudsman Service on 08457 125973 or by e-mail at ombudsman@ihos.org.uk.

If you would like us to send you a Making a Complaint leaflet, please contact us on 01206 244700.

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Send us feedback below Submit a complaint

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Customer Feedback

We are always happy to hear from you and use your feedback to improve our services.

If you think we did something well and would like to see us do more of it in the future, or if you have an idea for how we could improve our services, please complete the form below as fully as possible.

Any data on this form is being collected in accordance with Colne’s privacy statement.