If you are unhappy with our service in any way, please let us know by filling out the form below or contacting us. We will look at what went wrong, seek to put it right as quickly as we can, and, where possible, put actions in place to prevent a similar situation arising again.
Complaints can be made in any way that you choose and can also be made confidentially or anonymously.
We recognise that there may be occasions where our actions or inactions may cause you financial loss. If you feel you have experienced financial loss which Eastlight or our contractors are responsible for, please contact us.
If you’re really pleased with the service you’ve received from us, please let us know by filling out the form below or contacting us.
It will help us to do more of the things you want us to. We also appreciate your suggestions for any improvements that you feel could be made.
Our aim is to provide you with services so good that you would happily recommend us to your family and friends.
That’s why whenever you contact us or receive a service such as a repair, you may receive a text or email afterwards asking for your thoughts on our service.
The survey simply asks you to rate your experience on a 1-5 scale, and then tell us why you gave that score. Your feedback will be used to improve our services, so thank you.
We are always happy to hear from you and use your feedback to improve our services.
If you think we did something well and would like to see us do more of it in the future, or if you have an idea for how we could improve our services, please complete the form below as fully as possible.
Any data on this form is being collected in accordance with Colne’s privacy statement.
Colne seeks to maintain the highest standards in the level of service it provides to customers, as outlined in our Customer Service Commitment.
We recognise, however, that there may be occasions when the service provided falls below the high standards we aim to achieve. The information we get through complaints is welcome because unless we are aware of a problem - which may affect more than one resident - we cannot take corrective action to resolve the issue.
Please complete the form as fully as possible. Any data on this form is being collected in accordance with Colne’s privacy statement.