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Customer Leaflets


Orchard Gardens

Orchard Gardens

Orchard Gardens is set in a beautiful complex of mature gardens, which comprises of 14 bungalows and 29 apartments.

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Quay Courtyard and Compass Court

Quay Courtyard and Compass Court

Quay Courtyard and Compass Court are set in a beautiful complex of of 32 homes. We are adjacent to the River Stour and many properties enjoy a panoramic view.

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Tenancy Agreement for Shared Supported Housing

Tenancy Agreement for Shared Supported Housing

This booked is to help you understand your tenancy agreement. It explains your rights and responsibilities in your home.

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Guide to repairs and maintenance Leasehold Properties

Guide to repairs and maintenance Leasehold Properties

Your specific repairs and maintenance responsibilities are listed in your lease. This guide contains details of the main responsibilities that are common to most leases.

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A guide to the housing transfer list

A guide to the housing transfer list

This guide is intended for existing Colne customers who are looking to move.

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The Start of Your Tenancy

The Start of Your Tenancy

A guide to what to do to avoid falling behind in your rent payments.

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Aids and Adaptations

Aids and Adaptations

Our aim is to provide suitable accommodation for you and your family. This leaflet gives information about your options and our services.

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Anti-social Behaviour Guide

Anti-social Behaviour Guide

The leaflet outlines how we can provide support with ASB cases.

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Residents Handbook

Residents Handbook

This website advises you what we expect from you and what standards of service you will get from us. It contains all the information that will help you as a resident.

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Guide to Ways to Pay

Guide to Ways to Pay

This leaflet outlines all the different ways you can pay your rent. We hope by offering these various methods it will allow our residents to choose the method that suits them. Each way of paying is explained in this leaflet.

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Supporting you to pay your rent

Supporting you to pay your rent

A lot of people get behind with their rent for different reasons, this leaflet says what you can do to sort your rent arrears and help keep your home.

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Health and Safety Guide

Health and Safety Guide

Download our useful guide on health and safety issues including damp, asbestos and fire safety

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Affordable Housing for Older People brochure

Affordable Housing for Older People brochure

Our brochure about Affordable Housing for Older People

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Mutual Exchanges

Mutual Exchanges

Does your current property no longer suit your requirements? Are you looking to move to a different area? If the answer is yes, then a mutual exchange with another Colne resident, a different housing association or a council tenant might be the answer you are looking for.

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Making a Complaint

Making a Complaint

Colne aims to provide you with excellent customer service at all times, so we need you to tell us if we make a mistake. This leaflet explains how you can make a complaint, and how Colne will treat your complaint to ensure that you are fully satisfied.

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Gardening maintenance schedule

Gardening maintenance schedule

Our annual gardening schedule

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Fire, Gas and Carbon Monoxide Safety Regulations

Fire, Gas and Carbon Monoxide Safety Regulations

what English social landlords need to know

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Using your Air Source Heat Pump (ASHP)

Using your Air Source Heat Pump (ASHP)

If your home has an air source heat pump installed, this guide will tell you how the system operates and how to use it

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Colne Customer Commitment

Colne Customer Commitment

As a Customer of Colne you can expect to receive the very highest levels of customer service. This is our commitment to you

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