Pay It - Rent
Rent changes in 2021
From 5 April, 2021, your rent changed. To find out more, please click this link.
WAYS TO PAY YOUR RENT
Rent is due weekly or monthly in advance in accordance with your tenancy agreement or lease. This means your rent account must not be in arrears between payments regardless of how you pay e.g. weekly, fortnightly or monthly payments.
This still applies if you are in receipt of housing related benefits such as Housing Benefit or Universal Credit.
If you have a problem paying your rent, please contact our Income Management Advisors who are responsible for collecting rent and are here to help.
If you are after quick answers regarding paying rent, please head to the rent section of our FAQs.
You have a variety of options for paying your rent:
- Direct Debit
- 24-hour Automated Phoneline
- Online website
- Online app
- Post Office and PayPoint
- Standing Order
- Housing Benefit
The easiest and most convenient method with payments coming straight from your bank. Once your regular payment is set up, which will take 10 to 15 days, you will only hear from us when the amount owed changes.
Payments can be collected on any day of the month and by any frequency (weekly, fortnightly, four- weekly or monthly).
We will let you know at least ten working days in advance of any changes.
To set up a Direct Debit please call us on 0330 128 0330 Monday to Friday 8.30am – 5pm. We can set this up over the telephone or you can complete this form and email it to us.
24- hour automated phoneline
Simply call 0330 041 6497
You will need your Allpay rent card (tenants) or reference number (leaseholders) plus your debit or credit card. If you are unable to input your payment details using your phone, call Allpay on 0330 041 6497 (open 8.30am to 5.30pm Moday to Friday) and they will input the details for you.
Visit the Allpay website to make an online payment. You will need your Allpay rent card (tenants) or payment reference number (leaseholders).
This is a secure mobile application and is free to download. You will need a smartphone, your Allpay rent card (tenants) or reference number (leaseholders) and a current bank account. After a brief registration you can pay your bills at the touch of a button.
Debit or Credit Card
We can take debit or credit card payments over the telephone Monday – Friday 8.30am – 5pm on 0330 128 0330.
Post Office & PayPoint
You can pay your rent at any Post Office or PayPoint outlet. Find your nearest PayPoint outlet. Please use your Allpay rent card to make any payments via this method.
You can pay by standing order via home banking or at a bank. Please use the following details:
Bank sort code: 20 22 75
Bank account Nº: 00247510
You’re Tenant Ref No.
If you are on a low income you may be able to pay your rent through Housing Benefit. To make a claim contact your local council on the following telephone numbers:
Colchester: 01206 282600
Chelmsford: 01245 606879
Tendring: 01255 686811
Maldon: 01621 854477
Braintree: 01376 557852
Babergh: 0300 1234000
Uttlesford: 01799 510510
Please also let the Income Management Team know that you have made a claim.