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On 1 July 2020, we merged with Greenfields Community Housing to form Eastlight Community Homes. Click here for the latest information on Covid-19 service changes.

Pay It - Rent

Rent changes in 2021

From 5 April, 2021, your rent will change. To find out more, please click this link.

WAYS TO PAY YOUR RENT

Rent is due weekly or monthly in advance in accordance with your tenancy agreement or lease. This means your rent account must not be in arrears between payments regardless of how you pay e.g. weekly, fortnightly or monthly payments.

This still applies if you are in receipt of housing related benefits such as Housing Benefit or Universal Credit.

If you have a problem paying your rent, please contact our Income Management Advisors who are responsible for collecting rent and are here to help.

If you are after quick answers regarding paying rent, please head to the rent section of our FAQs. 

You have a variety of options for paying your rent:

  • Direct Debit
  • 24-hour Automated Phoneline
  • Online website
  • Online app
  • Post Office and PayPoint
  • Standing Order
  • Housing Benefit

Direct Debit

The easiest and most convenient method with payments coming straight from your bank. Once your regular payment is set up, which will take 10 to 15 days, you will only hear from us when the amount owed changes.

Payments can be collected on any day of the month and by any frequency (weekly, fortnightly, four- weekly or monthly).

We will let you know at least ten working days in advance of any changes.

To set up a Direct Debit please call us on 01206 244700 Monday to Friday 9am – 5pm. We can set this up over the telephone or you can complete this form and email it to us.

24- hour automated phoneline

Simply call  0844 557 8321.

You will need your Allpay rent card (tenants) or reference number (leaseholders) plus your debit or credit card. If you are unable to input your payment details using your phone, call Allpay on 0844 557 8323 (open 8.30am to 5.30pm  Moday to Friday) and they will input the details for you.

Online website

Visit the Allpay website to make an online payment. You will need your Allpay rent card (tenants) or payment reference number (leaseholders).

Online App

This is a secure mobile application and is free to download. You will need a smartphone, your Allpay rent card (tenants) or reference number (leaseholders) and a current bank account. After a brief registration you can pay your bills at the touch of a button.

Debit or Credit Card

We can take debit or credit card payments over the telephone Monday – Friday 9am – 5pm on 01206 244700 (press option 1.)

Post Office & PayPoint

You can pay your rent at any Post Office or PayPoint outlet. Find your nearest PayPoint outlet.  Please use your Allpay rent card to make any payments via this method.

 

Standing Order

 You can pay by standing order via home banking or at a bank. Please use the following details:

  • Barclays Bank

  • Bank sort code: 20 22 75

  • Bank account Nº: 00247510

  • You’re Tenant Ref No.

Housing Benefit

If you are on a low income you may be able to pay your rent through Housing Benefit. To make a claim contact your local council on the following telephone numbers:

Colchester: 01206 282600

Chelmsford: 01245 606879

Tendring: 01255 686811

Maldon: 01621 854477

Braintree: 01376 557852

Babergh: 0300 1234000

Uttlesford: 01799 510510

Please also let the Income Management Team know that you have made a claim.

Universal Credit Payments

Universal Credit (UC) is a new benefit. It replaces the following benefits with a single monthly payment:

  • Income-based Job Seekers Allowance
  • Income-related Employment & Support Allowance
  • Income Support
  • Working Tax Credit
  • Child Tax Credit
  • Housing Benefit

Your Job Centre will support you with your claim and following assessment, Universal Credit is paid directly to you. You will have full responsibility for paying your rent. If you are already in debt with your rent prior to making a claim for Universal Credit, you need to ensure that you contact us to arrange a payment plan specifically for your debt.

If you would like to discuss your rent, or you are having difficulty meeting your rent payments, please contact us by emailing info@colnehousing.co.uk  or call on 01206 244700. If you ask us for details of your account over the phone, we will ask you some questions to verify your identity.

Please don’t ignore any advice given or attempts to contact you, as getting into rent debt is a breach of your tenancy agreement with us.

View your Account online with MyTenancy

Visit MYTENANCY  to view your rent account online and keep up to date with when your payments are due. This is a secure online system and requires a username and password. Your log in details are set up when you sign your tenancy.

If however you would like a reminder of your log-in details, or have any questions about MYTENANCY, then please contact the Customer Services Team on 01206 244700.

 

Not what you’re looking for? Your answer may be on our FAQs page.