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Coronavirus (Covid-19)

Latest update 25 March 2020



We are doing our best to keep everyone safe during this time and ensure residents in self-isolation can continue to communicate with us.

We are providing support for our vulnerable and older residents and are advising them to have only essential visits from families/friends. Visits from carers continue.

We are continuing to follow Government advice.

Our Contact Centre is open for calls and emails.

We are currently operating an emergency repairs service.

Cleaning of communal areas is continuing – with a focus on hygienic ‘wipe downs’

All essential checks to keep your home safe are continuing.

We are letting customers who may suffer a loss or reduction in income know what benefit changes have been made to support them.

We are here to advise you if you are worried about paying your rent.

The Colne office in Colchester is now closed.

We have paused lettings of empty homes and grounds maintenance until further notice.

Our playgrounds are closed.



If you are a Colne resident, contractor or staff member – we kindly ask you to let us know if you have symptoms and are self-isolating. We will ensure this information is confidential and used only to protect you and visitors to your home.

If you are self-isolating or have non-urgent concerns about a vulnerable Colne resident please call our Coronavirus hotline on 0800 038 5776.

It’s free from landlines or mobiles. For urgent medical advice call 111 or 999.

Colne’s hotline is monitored 9am to 5pm Monday to Friday


To support people with reduced or no income, the Government has made changes to the welfare benefit system.

 Click here to find out about what support you may be entitled to if:

  1. You’re in work and not claiming benefits
  2. You’re already claiming benefits
  3. You’re making a new claim

If you cannot make your rent payment or make any new claims, please let us know. We are here to advise.


More information for residents:

Chartered Institute of Housing Advice

Support for those affected by Covid-19

Employment rights and sick pay

Benefits and coronavirus

Coronavirus and your money 

Citizens Advice  


The latest Government information is to stay at home and social distance when you are out.

  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

Keep up to date with Government advice here: https://bit.ly/2WlvuFO

For health advice, please visit the NHS website:  nhs.uk/conditions/coronavirus-covid-19