Our contact details have changed to:
Phone: 0330 128 0330
Text: 07860 024 511
Email: customer.services@eastlighthomes.co.uk
Pay your rent Allpay: 0330 041 6497
All responsive repairs are now carried out by Eastlight Community Homes. Please make a note of the above numbers.
If you have already reported a repairs you do not need to do anything. We will be in touch.
Our offices remain closed.
Address
The University of Essex campus:
Colne Housing
Block G, Parkside,
Knowledge Gateway,
Nesfield Road,
Colchester, Essex
CO4 3ZL
Tel 0330 128 0330
Text 07860 024 511
Our Customer Services Team is available Monday to Friday 8.30am to 5pm
Our offices are closed to customers due to Covid-19.
Language Line: If you know an Eastlight customer who wants to speak to us but cannot as English is not their first language, we can arrange a conversation through Language Line. Please contact us to find out more.
Emergency repairs include:
Total loss of heating
Total loss of electricity
Gas leaks
Fire alarm system requiring resetting
Sewer overflow into the property
Collapsed ceiling
Or anything that cannot wait until the next working day.
Email address for councillors
To help us provide the best possible customer service we have a dedicated email inbox for all councillors to send their queries too. Please email cllrenquiries@eastlighthomes.co.uk
Media
During office hours please email your enquiry to enquiries@eastlighthomes.co.uk
If you have an urgent press query out of hours please call 0330 128 0330
To use the text messaging services, text 07539 114 114 and start your message with:
RENT To receive a call back from the Income Management Team
REPAIR To receive a call back from the Customer Services Team
BAL To receive the balance of your rent account
CARD To receive a new Allpay payment card
DD to set up a direct debit
Parking
There are a number of car parking spaces available for visitors at our new office. In addition to this, there is a pay and display car park situated within walking distance of our premises.
Buses
The nearest bus stop to our new office is on Capon Road.
See the bus information and departure times >>
Train Stations
The closest train stations are Colchester mainline station, Colchester Town station and Hythe station.
Questions? Suggestions? Comments?
We are continually striving to improve the services we offer and welcome your feedback.
If you have any comments, suggestions or ideas please fill in the forms below.