On 1 July 2020, we merged with Greenfields Community Housing to form Eastlight Community Homes. Click here for the latest information on Covid-19 service changes.
Address
The University of Essex campus:
Colne Housing
Block G, Parkside,
Knowledge Gateway,
Nesfield Road,
Colchester, Essex
CO4 3ZL
Tel 01206 244 700
Text 07539 114 114
Email csc@eastlighthomes.co.uk
The Eastlight office in Colchester is now closed to customers and non-essential visitors due to Covid-19.
Out of hours emergency repairs 01206 244700
Emergency repairs include:
Total loss of heating
Total loss of electricity
Gas leaks
Fire alarm system requiring resetting
Sewer overflow into the property
Collapsed ceiling
Or anything that cannot wait until the next working day.
Call 999 if you experience a high level emergency such as a flood or fire.
If you are a resident living in Cobbs Place, Dawn House or Peverell House, Chelmsford, please contact Origin Housing on 0300 323 0325.
Email address for councillors
To help us provide the best possible customer service we have a dedicated email inbox for all councillors to send their queries too. Please email cllrenquiries@colnehousing.co.uk
Media
During office hours please email your enquiry to press@colnehousing.co.uk
If you have an urgent press query out of hours please call 01206 244700.
Textcodes
To use the text messaging services, text 07539 114 114 and start your message with:
RENT To receive a call back from the Income Management Team
REPAIR To receive a call back from the Customer Services Team
BAL To receive the balance of your rent account
CARD To receive a new Allpay payment card
DD to set up a direct debit
Parking
There are a number of car parking spaces available for visitors at our new office. In addition to this, there is a pay and display car park situated within walking distance of our premises.
Buses
The nearest bus stop to our new office is on Capon Road.
See the bus information and departure times >>
Train Stations
The closest train stations are Colchester mainline station, Colchester Town station and Hythe station.