It is very important to let us know immediately if any repairs are needed to your home. You can also refer to your Repairs and Maintenance Handbook for further information.

You can report a repair in any of these ways:

• Contact Repairs on 01206 244700 or via repairs@colnehousing.co.uk
• Contact the out of office hours on 01206 244700 (after 5pm)
• Contact your Housing Officer or Retirement Scheme Officer

If you have just moved into a newly built home, or one which the Society has just bought, your general repairs will be covered by the builder for 6 months and electricity and plumbing repairs for the first 12 months. Please see the details given to you in your welcome pack.

When you report your repair, please tell us:

• Your name
• Your address
• Your telephone number
• What repair is needed
• Where the problem is
• When it first occurred

If you are out all day, please make arrangements for our contractors to have access to your home, by arranging for a member of your family to be at your home. Our contractors are not able to do routine repairs outside regular working hours.

Reporting out of hours emergency repairs and holiday periods

If your repair is an out of hours emergency or it occurs during an extended holiday period when the office is closed, you can contact the out of hours emergency service on 01206 244700

Please do not report a repair as an emergency unless you are sure it warrants immediate attention.