The STAR customer satisfaction survey carried out last year showed that residents in our sheltered housing schemes really value the service provided by the retirement scheme officer and that the majority of these residents were happy with the services we deliver.
We recognise that there have been some issues around the standard of grounds maintenance. This was because our previous contractor left at very short notice. We are pleased to say we now have GO4 Enterprises on board who are working hard to get the gardens back into shape.
Foundry Court Community Centre at Manningtree continues to thrive, offering a range of activities to the local community including a popular lunch club and café, IT suite, and a full programme of health and social events – why not pay them a visit!
Many people over 65 who do not live in our sheltered schemes may still need some support, and our specialist team will be contacting them to discuss how we might be able to help.
You told us that you’d like the opportunity to see more of the Senior Management Team and so they will be coming to share a coffee and hear your feedback over the coming months.