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4

We focus on catering for

individual needs by:

Influencing solutions with

a co-ordinated and efficient

approach which enables

communities to be self-reliant,

healthy and safe.

Providing a range of rental

and home ownership options

that address the needs of

people in East Anglia from

cradle to grave.

Providing a clear and

honest service offer based

on evidenced needs.

Investing in our repairs service

so it meets our customers’

expectations and is the best

it can be.

Our mission

To do this we will:

• Work with our customers

to assess their individual

needs, offering services

tailored to them which

enable self-reliance and

independent living

• Provide all residents with

an effective and efficient

customer-centred

approach and a repairs

service which meets their

expectations – whilst

actively supporting the

most vulnerable who

may need us to go the

extra mile

• Work with a commercial

ethos that allows us to

deliver more for less

• Build relationships and

partnerships that help

us to do more, better

and bolder but which

respect and protect our

social heart.