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18

Objective

Required outcome

/ Key issues to consider

By

Develop and deliver a

people strategy which

enables Colne to deliver its

aspirations

Complete the “Our People” plan and

deliver the key priorities committed

within year one

Plan by

June

2016

A leadership model which carries Colne

forward without the constraints of weak

resilience

June 2016

Collaborate, debate and

shape a customer service

model which reflects our

strategic commitments

We will be really transparent about how

we provide our services.

In collaboration with customers we will

shape three broad service offers which

will reflect an individual service

delivered by individuals

March 2017

Build on the customer insight work

undertaken in 2015 and we will

continue to use data and evidence to

underpin our service offer decisions

Dec 2016

High quality data

maintained and used to

enable strong governance

and safe decision making

A prioritised plan for delivery of the

strategy

Sept 2016

Begin to shape a long term

model for our repairs

service which achieves

quality and value for

money and build on our

relationships within the

Eastern Region

Build on the customer insight work

undertaken in 2015 and we will

continue to use data and evidence to

underpin our service offer decisions

Dec 2016

Business case for revised model

March 2017

4

Continue to provide the best services but in a way which

reflects the needs of our customers, based on customer

insight and feedback