Policies

 

Corporate Policies

Customer profiling insight strategy

Environmental policy

Equality and diversity policy

Rent policy and rent plan

Selection criteria for partners and agents

Sustainability policy

Value for money and procurement strategy

Whistle blowing policy

 

Housing Policies

Affordable rent and fixed term tenure policy

Anti Social Behaviour Policy

• Appendix A - Initial Complaints Form
• Appendix B - ASB procedures
• Appendix B(i) - Complainant asbinterview form
• Appendix C - Perpetrator ASB interview form
• Appendix D - Record of alleged nuisance
• Appendix E - ASB Outcome Monitoring Form

Asset Management Policy

Appendix (i) - Asset management policy

Complaints and compensation policy

Compulsory moves to alternative accommodation

Customer care strategy (2008-2013)

Customer service standards

• Appendix A - Customer services commitment

Disabled adaptations policy

Disclosure of information, privacy and confidentiality

Empty property management policy

Financial inclusion strategy

• Appendix A - Action plan for financial inclusion strategy

Floating support policy

Gas safety policy

Income management policy

Leasehold management policy

Low cost home ownership policy

Management of neighbourhoods and provision of estate services policy

Management of assured shorthold tenancies starter tenancies and equitable tenancies policy

• Appendix A - Starter tenancies

Operation of the internal decoration scheme policy

Policy for the maintenance of the register of approved contractors and consultants

Providing housing and services for older people Strategy (2008-13)

• Appendix A - Map
• Appendix B - Retirement housing research report
• Appendix C - Retirement housing investment plan
• Appendix D - HOP Business Model

Resident involvement policy

• Appendix A - Resident involvement statement 2011-12

Responsive repairs policy

Safeguarding children and vulnerable adults policy

• Appendix A - Types and indicators of abuse: Guidance for staff
• Appendix B - What to do if you are worried a child is being abused
• Appendix C - Safeguarding adults guidelines

Selection and allocation of tenancies policy

Service charge policy

Sheltered housing management policy

Tenancy fraud and unlawful subletting policy

Tenancy sustainment policy