Leaflets and Handbooks


Using your Air Source Heat Pump (ASHP)

Using your Air Source Heat Pump (ASHP)

If your home has an air source heat pump installed, this guide will tell you how the system operates and how to use it




Health and Safety Guide

Health and Safety Guide

Download our useful guide on health and safety issues including damp, asbestos and fire safety




Your Voice, Your Choice

Your Voice, Your Choice

Telling us what you think enables us to make changes to the services you receive, to make them better for you, and more suited to what you need. We know that the only way to find out if we're doing a good job, is to ask you, our customers.




Mutual Exchanges

Mutual Exchanges

Does your current property no longer suit your requirements? Are you looking to move to a different area? If the answer is yes, then a mutual exchange with another Colne resident, a different housing association or a council tenant might be the answer you are looking for.




Guide to your Rent

Guide to your Rent

All social landlords (councils and housing associations) must use the same method for working out rents. This is called rent restructuring. The aim is that, by 2012, all residents of councils or housing associations should have their rent set in the same way.




Colne Customer Commitment

Colne Customer Commitment

As a Customer of Colne you can expect to receive the very highest levels of customer service. This is our commitment to you.




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