Colne Housing

Leaflets and Handbooks


Your Voice, Your Choice

Your Voice, Your Choice

Telling us what you think enables us to make changes to the services you receive, to make them better for you, and more suited to what you need. We know that the only way to find out if we're doing a good job, is to ask you, our customers.




Mutual Exchanges

Mutual Exchanges

Does your current property no longer suit your requirements? Are you looking to move to a different area? If the answer is yes, then a mutual exchange with another Colne resident, a different housing association or a council tenant might be the answer you are looking for.




Guide to your Rent

Guide to your Rent

All social landlords (councils and housing associations) must use the same method for working out rents. This is called rent restructuring. The aim is that, by 2012, all residents of councils or housing associations should have their rent set in the same way.




Colne Customer Commitment

Colne Customer Commitment

As a Customer of Colne you can expect to receive the very highest levels of customer service. This is our commitment to you.




A Guide to Housing Transfer

A Guide to Housing Transfer

This guide will tell you who is eligible to join the housing transfer list, how Colne decides who gets priority for housing offers and what to do if you think your application has been treated unfairly.




Guide to Ways to Pay

Guide to Ways to Pay

This leaflet outlines all the different ways you can pay your rent. We hope by offering these various methods it will allow our residents to choose the method that suits them. Each way of paying is explained in this leaflet.




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