When you join Colne as a new resident your Neighbourhood Officer or Scheme Officer will talk to you about the different ways that you get can involved with Colne.
We want to have residents involved in many different ways so that we can ensure that the services that we provide, meet the needs of our residents!
Below are a range of opportunities that you can get involved in but if there is something missing that you’d like to do, then please get in touch with Sophie Donnelly, Customer Engagement Officer, on 01206 244717 or email firstname.lastname@example.org
The Resident Committee is one of the newest and more formal methods of becoming involved with Colne. The Resident Committee has two key aims; firstly to act as a representative voice for Colne residents and secondly, to monitor and challenge services provided by Colne. We are currently looking for more residents to join us so please contact Sophie Donnelly on 01206 244717 to find out more. To find out more about who the Resident Committee are and how are working on, on your behalf, have a look at the Resident Committee webpage.
Board membership – Non Executive Director
We have a commitment to having four residents on our board of management. If you have an interest in housing, and feel you would have something to contribute to our board please get in touch to find out more. Meetings take place every 6 weeks during working hours. Training and ongoing support will be given!
We want to make sure that all of our leaflets are ‘Resident Approved’ so, before they are printed, we send draft leaflets to members of the Readers Panel for comments and suggestions. This ensures that our literature is suitably presented for all our residents. Our Readers Panel are a virtual panel so you must have access to the internet and an email address. Let us know if you need help setting up an email address or getting access to the internet.
Recruitment Panel Member
Do you have experience of recruiting staff or want to get an insight into how recruitment panels work? We want to make sure that we recruit resident focused staff and would like residents to play an important part in this. Full training will be given!
We are committed to providing the best customer service to our residents. We recruit residents to carry out Mystery Shopping exercises. You will normally have a particularly question to ask or task to carry out and then give a rating to the service you receive from our staff. We carry these projects out once a year so this is a good opportunity to get involved on a one off basis!
Do you take pride in your local area? Are you quick to notice when changes need to be made or our service standards are not been met? Our team of Reps are the representative voice for residents in their neighbourhood. You will need to submit a monthly score sheet rating the communal cleaning, grounds maintenance and comment on how satisfied you are with your local neighbourhood.
Your Neighbourhood Officer (and Local Neighbourhood Rep, if you have one) inspect your neighbourhood on a regular basis. You’re welcome to join any walkabout in your area, and this is a great opportunity to talk face to face with your Neighbourhood Officer about how you and your neighbours feel about where you live, and what improvements we can make. Get in contact with your Neighbourhood Officer here and keep an eye out on our Facebook page so you can see when your Neighbourhood Officer will be next in your area!
Have Your Say Days
Your Neighbourhood Officer also arranges Have Your Say Days for your road or neighbourhood. This is a chance for everyone to meet staff, and tell us how you feel about where you live, and the services you all receive. Your Neighbourhood Officer will let you know when the next one is taking place in your area!
We offer home visits as part of our VOICES commitment to you. If you need someone to visit you, simply telephone the office, and a member of staff will arrange to come to see you in your home.
E-mail, telephone, text and postal surveys
Surveys are a quick and easy way to give us your feedback, especially if you are short on time. You can choose to receive surveys either via email or through the post – just let us know what you would prefer!
Want to have your say but don’t have the time?
If you would like to give us your views, but don’t have a lot of time to get involved, being a Colne Contact could be ideal for you. If you agree to us contacting you four times a year by post, telephone or e-mail, to ask you some questions about our services, we will not contact you directly about any other involvement activities. You can, however, still be involved in any other activity.
If you would like to be a Colne Contact, please telephone or email us. You don’t have to do anything else, but wait for us to contact you with your first survey!
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